Mentoring is widely agreed to be a powerful tool to help people grow in their personal and professional life. But many potential mentors are often busy and have a hard time connecting with people seeking help.
Mentor Connection is a heterogeneous app with two distinct categories of participants
Mentees may be looking for help with personal or professional growth
Mentors ideally have 5-10 years of experience ahead of their mentees.
Mentees may be looking for help with personal or professional growth.
Scope & constraints
Connect mentors and mentees through an intuitive, accessible, easy-to-use product that surprises and delights.
I then set out some clear implicit and explicit metrics to define what meeting our user's needs would look like.
Number of matches
If users are connecting then things are headed in a positive direction. The ratio of initiated contacts to successful matches would also be helpful.
Number and length of sessions
How much time users spend together has a big impact on the mentoring process.
Mentor / mentee review ratings
Consistently positive ratings would let us know that users were finding value in the mentoring.
Onboarding completion rate
Users need to successfully move from downloading the app to onboarding to use it.
Both the uninstall rate and the timing of uninstalls could provide valuable feedback.
Direct user feedback
Direct user feedback would provide a concrete way of knowing our impact.